Returns & Exchanges
At Karen Wazen, we want you to be completely satisfied with your eyewear; therefore, we offer a 14-day return window from the date of delivery for all eligible items in their original condition. Please ensure all protective packaging and tags remain intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the eyewear in its original branded box and protective case, ensuring all authenticity cards and cleaning cloths are included.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our team receives and inspects your return for quality assurance, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing